Kaira Chalet
Suuruspääntie 11 B 25, 40520 Jyväskylä
Kaira Chalet collects personal data primarily directly from users of our website through contact and reservation forms, as well as through direct communication such as email and phone correspondence.
The information collected typically includes the guest’s name, address, email address, and phone number.
Personal data is processed based on consent, a customer relationship, contractual necessity, or legal obligations. Guests may withdraw their consent to data processing at any time; however, doing so may affect our ability to provide the reserved services.
Personal data may also be processed without explicit consent when it is necessary to fulfil a contract or comply with applicable legislation. By using the Kaira Chalet website, its language versions, or by communicating with our representatives, guests consent to the processing of their personal data in accordance with this policy.
The main booker is responsible for providing the personal data of other guests included in the same reservation and for ensuring that all parties have consented to the sharing of their information. If a reservation or inquiry is made on your behalf by another person, we collect the relevant information from that individual.
Personal data is collected and used to manage accommodation services in accordance with confirmed reservations and agreements. This includes handling availability inquiries, reservation requests, confirmations, billing, accounting, and sending arrival instructions.
Contact details and communication history may also be used to maintain customer relationships, provide customer service, and improve our services and operations.
Kaira Chalet does not purchase personal data from third parties, nor do we sell personal data to external parties. We do not use personal data for automated decision-making or profiling.
Personal data is stored in secure booking and customer management systems accessible only to authorised Kaira Chalet personnel. Both digital and physical data are protected using appropriate technical and organisational safeguards.
The data controller ensures that personal data, server environments, and related systems are handled confidentially and only by staff members whose responsibilities require access to such information.
As part of providing accommodation services, personal data may be shared with authorities or relevant partners when required by law or necessary for travel and accommodation arrangements. All data sharing is carried out in accordance with the EU General Data Protection Regulation (GDPR).
Personal data may also be shared with trusted service providers such as accounting firms or payment service providers, solely for purposes related to fulfilling contractual obligations. Personal data is never shared for marketing purposes with third parties.
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy. Customer data is generally stored for up to two years after the last reservation or service-related interaction, unless a longer retention period is required by law.
If you have subscribed to a newsletter, your data will be processed until you unsubscribe. You may cancel your subscription at any time via the unsubscribe link or by contacting Kaira Chalet directly. Certain data may be retained longer to comply with legal or regulatory requirements.
Guests have the right to object to the processing of their personal data when such processing is based on a customer relationship, as well as the right to withdraw consent at any time. Requests regarding consent withdrawal or objections must be submitted in writing.
Guests also have the right to access their personal data, request corrections to inaccurate information, and receive a copy of their stored data. Requests must be submitted in writing, and identity verification may be required.
All requests are handled within the timeframes set by the GDPR (typically within one month).
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The Kaira Chalet website uses cookies to ensure optimal performance and usability. Our site may also include third-party services whose cookies and plugins are managed by those providers. More detailed information about cookies and cookie settings is available through the cookie banner on our website.